Terms of Service

1. Acceptance of Terms

By accessing or using Call Coach ("the Service"), operated by Ad-tivity, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service.

2. Description of Service

Call Coach is an AI-powered sales coaching platform that provides live teleprompter functionality, real-time call coaching, rep scorecards, objection tracking, AI practice sessions, and analytics. The Service is provided on a subscription basis.

3. Account Registration

To use Call Coach, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Subscription & Payment

• Subscriptions are billed monthly or annually as selected at sign-up
• All fees are non-refundable unless otherwise stated
• We reserve the right to modify pricing with 30 days' notice
• Free trial periods, if offered, automatically convert to paid plans unless cancelled

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Record calls without proper consent from all parties as required by law
• Attempt to reverse engineer, decompile, or access the source code of the Service
• Share, resell, or sublicense your account access
• Upload malicious content or attempt to disrupt the Service

6. Data & Call Recordings

You retain ownership of your call recordings and associated data. By using the Service, you grant Ad-tivity a limited licence to process this data for the purpose of providing AI coaching, analytics, and scoring features. See our Privacy Policy for details on data handling.

7. Intellectual Property

All intellectual property rights in the Service, including software, design, branding, and AI models, belong to Ad-tivity. Your subscription grants you a limited, non-exclusive licence to use the Service as intended.

8. Limitation of Liability

To the maximum extent permitted by law, Ad-tivity shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim.

9. Termination

Either party may terminate the subscription at any time. Upon termination, your access to the Service will end, and your data will be retained for 30 days before permanent deletion. You may export your data before termination.

10. Changes to Terms

We may update these terms from time to time. Continued use of the Service after changes constitutes acceptance of the updated terms. We will notify you of material changes via email.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.

12. Contact

For questions about these terms, contact us at hello@ad-tivity.com or visit our contact page.