Privacy Policy

1. Information We Collect

When you use Call Coach, we may collect the following types of information:

• Account Information: Name, email address, company name, and role when you create an account.
• Usage Data: How you interact with the platform, including call recordings, coaching session data, and analytics.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Payment Information: Billing details processed securely through our payment provider.

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve Call Coach services
• Process and analyse call recordings for AI coaching insights
• Generate rep scorecards, performance metrics, and coaching recommendations
• Send service-related communications and product updates
• Ensure security and prevent fraud

3. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits. Call recordings and AI-generated insights are stored securely and accessible only to authorised team members within your organisation.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers who help us operate the platform (hosting, analytics, payment processing)
• CRM integrations you explicitly connect (HubSpot, Pipedrive, Zoho, Freshsales)
• Legal authorities when required by law

5. Your Rights

You have the right to access, correct, or delete your personal data. You can export your call data and analytics at any time. To exercise these rights, contact us at hello@ad-tivity.com.

6. Cookies

We use essential cookies for platform functionality and optional analytics cookies to improve the user experience. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes via email or an in-app notification.

8. Contact Us

If you have questions about this privacy policy, please contact us at hello@ad-tivity.com or visit our contact page.